Returns & Exchanges
At Synapse Films, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unopened and undamaged items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring that all discs and inserts are included and the factory seal is intact for a full refund.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing